Frequently Asked Questions

1. What are your business hours?

• Monday—Friday, 8:00 am to 6:00 pm.
• Closed Saturdays, Sundays, and Major Holidays.

2. How do I contact Customer Support?

You can contact our Customer Care Team during normal business hours:

• Phone/Text: 254.340.0442 extension  1
• Email: CustomerCare@ProClicks.co
• Contact Form: Select "Contact" from the menu

We usually respond to emails and contact form inquiries within three business hours. For fastest response, please call or text*.

• To learn how we handle text messaging, please read our SMS Messaging Policy at http://www.proclicks.co/sms-policy.

3. Are you a local Texas company, or one of those nationwide brands?

ProClicks is a verified disabled-veteran owned LLC registered in the state of Texas. Our home office is located is Eddy, Texas, just outside of Waco. And just like you, our children attend local schools, we shop locally, and we actively support the communities in which we live. ProClicks truly cares about Central Texas and the people we serve. We are proud Texans!

4. When will my photos be ready?

Photos are usually ready for viewing and purchase within 10-14 business days following Picture Day. 

5. How am I notified when my photos are ready?

You are notified in one of two ways:

1. If your contact information was provided to us by your school/sports program, you will receive an email from ProClicks. You may also receive notification from your school or sports league.
2. Otherwise, you will only receive notification from your school or sports league using their notification method. 

6. How can I view my pictures?

Once notified your photos are ready,

• Select Photo Gallery from the menu.
• Enter your Access Code. You'll then be able to view, select, customize, and purchase your favorite photos.

7. What if I did not receive an Access Code?

If you did not receive your Access Code or have misplaced it, contact customer care.

8. Do you offer private photo galleries?

Yes. If you’d like to have a photo gallery where only you can view your photos, please contact our customer care. 

9. I still have questions. Where can I find more information on viewing and ordering photos?

Select “How it works” from the menu. You’ll then be presented with a short video that provides step-by-step instructions on accessing the gallery, as well as viewing, selecting, customizing, and ordering photos.

10. What are my payment options?

We accept all major debit and credit cards, Apple Pay, and Google Pay.

11. Do I have to pay sales tax?

Yes. State sales tax is collected on all orders and is calculated based on your billing address and the items purchased. Available discounts do not apply to sales tax.

12. Can I change or cancel my order?

No. When you submit your order at checkout, it is immediately transferred to the print lab. Once submitted, your order cannot be changed or canceled. 

13. How long does it take to receive my order?

Your order is delivered directly to the address you provide at checkout. Print lab processing time can range between 1-6 days, after which, shipment is by the United States Postal Service (USPS) or UPS. Normal delivery time varies between 5-10 days. Please note that delays are possible because of circumstances beyond the carrier’s control, i.e., inclement weather. In addition, carriers may not operate on certain holidays, which can also delay delivery. Altogether, your order should arrive in approximately two weeks.

14. How long is my photo gallery available?

Galleries expire 60 days after being published, and once expired, are no longer available. Should you need access to an expired gallery, please contact customer care.

15. Do you offer refunds?

• Digital Downloads: Digital downloads are non-refundable.
• Incorrect Orders or Quality Issues: We strive to deliver the exact photos you ordered and, at the highest quality possible; however, sometimes we or the print lab miss the mark. In those cases, we do not offer a refund, but we will correct and reprint your order at no charge to you. For quality assurance, we may require the defective photos or order be returned.
• Lost, Damaged, or Stolen Shipments: We do not offer refunds for items lost or damaged in shipment. Or, for missing items the carrier has recorded as delivered. In these cases, contact customer care to discuss viable remedies. 

16. Do you accept returns?

Unless specifically requested by us, returns are not accepted.

17. Do you have a satisfaction guarantee?

Yes! The # 1 priority at ProClicks is your happiness. That means we stand by our service and artwork 100%. Something not right? Please call and we'll do everything we can to make it right.

18. Who owns copyright to the photos?

Under U.S. and International copyright laws, ProClicks is the exclusive copyright owner of all photographs, and of all products we design and create from those photographs. 

WARNING! Screenshotting photos is a Federal crime. We will pursue legal action against anyone we find doing so.

19. What is your privacy policy?

To read our Privacy Policy, please visit: http://www.proclicks.co/privacy-policy.

20. What is your Photo Gallery’s Terms of Service?

You can find our Online Sales Terms & Conditions, at https://proclicksphoto.com/terms.